PMP Critical Thinking: Quality in Project Management

by Joseph_Phillips on December 13, 2012

To be an effective project manager you should be able to define quality for projects. Answer these questions:

1. What is the difference between quality and grade?

2. What is the cost of quality?

3. What is an example of poor quality?

Here’s what I believe:

1. What is the difference between quality and grade? The difference between quality and grade is that grade is a ranking assigned to resources and services. Quality is all about meeting the requirements of the project. Quality is achieved by conforming to requirements and delivering a project that has a fitness for use.

2. What is the cost of quality? The cost of quality defines the monies that must be spent in order for the project to achieve the required level of quality. The cost of quality can demonstrated by purchasing the correct materials and equipment, training the project team, or by hiring an expert to help with project planning.

3. What is an example of poor quality? The cost of poor quality, sometimes called the cost of nonconformance to quality, are the negative effects on the project brought about by not paying for the cost of quality. Loss of life or limb, loss of sales and opportunity, cancelled or delayed projects – these are examples of the cost of poor quality.

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